UK CONSUMER TERMS
Last updated: 21 September 2026
These Terms of Service ("Terms") apply to the purchase and use of the iFall X1 device and related iFall services.
The seller and service provider is:
In these Terms, "iFall", "we", "us" and "our" mean the business identified above. "You" and "your" mean the person buying or using the device or service. "Wearer" means the person who will wear or carry the iFall X1.
Please read these Terms before placing an order or using the iFall X1 service.
By placing an order you agree to these Terms. If you buy the device for another person, you must have authority to provide the information needed to set up the device and you must ensure that the wearer is given the relevant service information and Privacy Policy.
You must be at least 18 years old to place an order through the website.
Nothing in these Terms affects rights that consumers have under applicable law.
The iFall X1 is a portable emergency fall alarm and remote person locator.
The device may use communications and location technologies, including Wi-Fi, Bluetooth, SMS, GPS and supported third-party services, as described on our website and during setup.
Apple Find My is a third-party service provided by Apple. Availability and operation of Apple Find My depend on compatible Apple devices, accounts, permissions, networks and Apple's own terms and services. iFall does not control Apple's service.
The iFall X1 is intended to assist in an emergency. It cannot guarantee that a signal will always be available, that a location will always be exact, or that emergency services will arrive within a particular time.
If you are able to call emergency services directly in an emergency, you should call 999 or 112 rather than relying only on the device.
The current device price shown on the website is £258 per iFall X1 unit.
All website prices and payments are in pounds sterling (GBP), including orders placed by customers in the Republic of Ireland, unless we expressly state otherwise.
Delivery charges, if any, will be shown before you place your order.
The purchase price does not include alarm activation charges or later device reconfiguration charges unless expressly stated.
The current alarm activation charge is £180 per billable alarm activation.
A "billable alarm activation" means: Paid in advance and renewed after each activation event.
The activation charge is separate from the original device purchase price.
Before the device is activated for service, we will make the applicable activation charge and the circumstances in which it is payable reasonably clear to you.
You may order Charcoal and/or Silver iFall X1 devices through our website.
The website currently permits up to 10 Charcoal units and up to 10 Silver units in one order, with a maximum combined order of 20 devices.
When you place an order, you are making an offer to buy the selected products. A binding contract is formed when we accept the order and send you an order confirmation, unless we tell you before then that we cannot accept it.
We may refuse or cancel an order where, for example:
If we cancel an order after taking payment, we will refund the affected payment.
Payments are processed securely using Stripe or another payment provider identified at checkout.
We do not require you to send us full card details by email or through the contact form.
Payment must be successfully authorised before we are required to dispatch an order.
Your bank or payment provider may apply its own charges, currency conversion rates or security checks.
We will tell you the available delivery options, charges and estimated delivery period during checkout or in your order confirmation.
Unless a different delivery period has been agreed with you, we will deliver goods without undue delay and normally within 30 days of the contract being made.
Delivery is complete when the goods are delivered to the address or person you nominated, subject to applicable consumer law.
You are responsible for supplying a complete and accurate delivery address.
After purchase, we will send setup information to the email address associated with the order.
The pre-delivery setup allows you to provide the information and choices needed to configure the iFall X1 before dispatch.
The initial setup is included with the purchase and is intended to be completed once per device.
You are responsible for ensuring that the information supplied during setup is accurate and kept up to date where necessary, particularly contact, location, emergency-contact and medical information used by the service.
A later device reconfiguration is currently charged at £120 per device.
We will tell you the applicable reconfiguration charge before carrying out a chargeable reconfiguration.
Account login details, additional support information and service contact information are supplied after purchase and/or during device setup.
You agree to:
The effectiveness of the service can be affected by matters outside our control, including battery level, network coverage, Wi-Fi or mobile availability, GPS reception, building construction, compatible phones, third-party systems and the user's location.
When an alarm is activated, the iFall service is intended to initiate the configured emergency process and, where applicable, provide relevant location and medical information to emergency services.
Emergency services are independent organisations. We do not control their availability, decisions, response times, staffing or actions.
Location information can be approximate or unavailable depending on technical and environmental conditions.
The device and service are designed to support emergency response, not to replace professional medical advice, medical care, direct emergency calling or appropriate supervision where these are required.
Where Apple Find My functionality is used, you may need a compatible Apple device, a linked iCloud/Apple account and appropriate permissions.
Apple Find My is operated by Apple and is subject to Apple's terms, privacy practices, device compatibility and service availability.
We are not responsible for changes, interruptions or withdrawal of Apple Find My that are outside our control, although this does not affect any statutory rights you have in relation to the iFall product or services we supply.
If you are a UK consumer who buys online, you will normally have a legal right to change your mind.
For goods, the cancellation period generally ends 14 days after the day on which you, or a person nominated by you, receives the goods.
To cancel, you must tell us clearly that you wish to cancel. You may contact us at: Support@ifall.co.uk
You do not have to give a reason.
After notifying us of cancellation, you must normally return the goods within 14 days.
Unless we agree otherwise, you are responsible for the direct cost of returning goods when cancelling because you changed your mind. We will pay reasonable return costs where goods are faulty, damaged on delivery, not as described or where the law otherwise requires us to do so.
You may inspect the goods as you would reasonably be able to do in a shop. We may make a lawful deduction from a refund if the value of the goods has been reduced because you handled them more than was necessary to establish their nature, characteristics and functioning.
Where you validly cancel an order, we will refund sums due to you, including the cost of our least expensive standard delivery option where required by law, within the applicable legal time limit. For returned goods, this is normally within 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier.
If you specifically ask us to begin a chargeable service during a statutory cancellation period, you may be required to pay a proportionate amount for services supplied before you cancel, where the law permits this and the required information and consent have been provided.
If a service has been fully performed during the cancellation period following your express request and acknowledgement that the cancellation right will be lost once the service is fully performed, the statutory right to cancel that service may end.
We will not treat silence or a pre-ticked box as a request to start a chargeable service early.
We are under a legal duty to supply goods that conform to the contract.
Your statutory rights may include rights where goods are faulty, not of satisfactory quality, not fit for a particular purpose made known to us, or not as described.
Depending on the circumstances and timing, remedies may include repair, replacement, a price reduction or refund.
These Terms do not limit those statutory rights.
We may make reasonable technical, security or operational changes to the service where necessary, provided they do not unlawfully reduce your rights.
We may need to carry out maintenance or respond to failures, security incidents or third-party service changes.
Where a material change affects a paid service, we will provide reasonable information about the change where practicable.
We may suspend access to the service where reasonably necessary to:
Where reasonable, we will explain the reason and what is needed to restore service.
We will not use this clause to remove statutory consumer rights.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
If we breach these Terms, we are responsible for losses that are a foreseeable result of that breach or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was made.
If you are a consumer, we do not exclude liability for losses connected with the normal domestic and private use of the product where the law does not permit us to do so.
We are not responsible for the acts or omissions of emergency services, telecommunications providers, Apple or other independent third parties, except to the extent that applicable law makes us responsible.
We use personal information in accordance with our Privacy Policy, available at:
https://www.ifall.co.uk/privacy/
Because the service may involve location information and medical or health information, please read the Privacy Policy carefully before completing device setup.
The iFall name, website content, software, documentation, graphics and other materials supplied by us remain owned by us or our licensors.
You may use them only as reasonably necessary to use the product and service.
Third-party names and marks, including Apple and Apple Find My, belong to their respective owners.
If you have a complaint, please contact: support@ifall.co.uk
We will try to resolve complaints fairly and within a reasonable time.
Nothing in this section prevents you from using any statutory complaint, regulatory, court or alternative dispute-resolution rights available to you.
We are not responsible for delay or failure caused by events genuinely outside our reasonable control, such as widespread network outages, power failures, natural disasters, industrial action, government action or failures of third-party infrastructure.
This does not remove any rights or remedies you have under consumer law.
You may not transfer your contractual rights or obligations to another person where doing so would materially affect the service without our agreement, except where consumer law gives you that right.
We may transfer our rights and obligations to another organisation where this does not reduce your consumer protections. We will tell you where the transfer materially affects you.
If a court or competent authority decides that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.
England, Ireland, Scotland & Wales.
If you are a consumer, nothing in this clause deprives you of mandatory consumer protections that apply in the country in which you live.
If you live in another part of the UK or in the Republic of Ireland, mandatory local rules may also give you the right to bring proceedings in your local courts.